Terms & Conditions

Terms & Conditions

Custom products are not returnable; these products include but not limited to: Custom printing, Custom printing jerseys, custom team jerseys, custom team uniforms.

mail: Sales@soccer-paradise.com

Phone: 847 393-7459
Spanish Ext: 847 393-7459

Customer Care Hours: 8am-7pm CST

Our goal is to answer your questions ASAP. We always try to respond at least within 24 hrs.

Soccer Paradise

Attn: RMA#

PO Box 8765

Gurnee, IL 60031

Return/Refund Policy

  • We will happily exchange unused, unwashed, unworn, regular price merchandise with original packaging.
  • Claims for damages or shortages must be made within 10 business days of receipt of the order.
  • Requests for returns must be made within 30 days from date of shipment and returned in the original packaging
  • Closeout merchandise may not be returned; all sales final.
  • Decorated and custom printing products may not be returned. These are products specifically made to your specifications.
  • All returns require a Return Authorization. To request a return, email us at: Sales@soccer-paradise.com or fill out the form below.
  • Returned merchandise must be received within 30 days of receiving the Return Authorization.
  • Returns are subject to a 15% restocking charge.
  • Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.

Request a Return

Before requesting a return authorization (RA) we recommend you to contact us so we can help you with you issue. In the majority of cases our customer service is able to resolved a large percentage of issues over the phone.

Custom products are not returnable, these includes but not limited to: Custom printing jerseys, custom team jerseys, custom uniforms.

Our goal is always your satisfaction; We will always work with you to obtain a positive outcome for you.