Terms & Conditions
Custom products are not returnable; these products include but not limited to: Custom printing, Custom printing jerseys, custom team jerseys, custom team uniforms.
Phone: 847 393-7459
Spanish Ext: 847 393-7459
Customer Care Hours: 8am-7pm CST
Our goal is to answer your questions ASAP. We always try to respond at least within 24 hrs.
PO Box 8765
Gurnee, IL 60031
- We will happily exchange unused, unwashed, unworn, regular price merchandise with original packaging.
- Claims for damages or shortages must be made within 10 business days of receipt of the order.
- Requests for returns must be made within 30 days from date of shipment and returned in the original packaging
- Closeout merchandise may not be returned; all sales final.
- Decorated and custom printing products may not be returned. These are products specifically made to your specifications.
- All returns require a Return Authorization. To request a return, email us at: Sales@soccer-paradise.com or fill out the form below.
- Returned merchandise must be received within 30 days of receiving the Return Authorization.
- Returns are subject to a 15% restocking charge.
- Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.
Request a Return
Before requesting a return authorization (RA) we recommend you to contact us so we can help you with you issue. In the majority of cases our customer service is able to resolved a large percentage of issues over the phone.
Custom products are not returnable, these includes but not limited to: Custom printing jerseys, custom team jerseys, custom uniforms.
Our goal is always your satisfaction; We will always work with you to obtain a positive outcome for you.